Assistant Shop Manager
Assistant Shop Manager
30/32 London Road
Forest Hill
London
SE23 3HF
2 roles - 15 hours over Sat/Sun and 15 hours weekdays - 7 days trading shop all on one floor
£12.83 per hour plus £1515 pa London weighting
Become a part of our story.
Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for an Assistant Shop Manager to help us continue that work.
You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.
We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.
Bring your leadership skills to a role with real purpose.
You’ll be responsible for…
• As Assistant Shop Manager you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.
The ideal candidate would be…
We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.
Come and join the team as our Assistant Shop Manager at our Forest Hill shop
Our shop is bright and airy with a great selection of designer and high street fashion clothing, as well as one-off pieces of bric-a-brac - all at fabulous prices. We also stock an excellent range of new goods.
Minimum Essential Criteria
• Customer Service Experience
• Previous supervisory Experience
• KPI and target experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience
Desirable Criteria
• High street retail/leisure/hospitality background
• charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation
Benefits
• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/
Closing date: 1st October
Interview date: 5th October
Our commitment to equity, diversity and inclusion
At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.
As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.