Clinical Operations Manager
Home based
Full Time 37.5 hours
£42,920 - £48649 per annum DOE

Be There When it Matters

Sue Ryder are looking to appoint a Clinical Operations Manager in a newly created position within our Bereavement Directorate.
Supporting the day to day running of the Online counselling service and working closely in collaboration with the (Deputy) Bereavement Services Manager/Team Leaders and admin staff you will
coordinate activities that impact service outcomes. This role will be integral in the operational and business development of services.

About the role:
• To manage the day-to-day running of the online bereavement counselling service using a time-limited 6-session model, working closely with the bereavement services manager
• To refer clients to other statutory and non-statutory agencies when necessary
• To assess and manage risk for clients following the safeguarding process and escalate concerns to the Safeguarding team when required
• Responsible for day-to-day oversights and quality checking of data input/outputs, compiling monthly reports and developing action plans around service performance
• To ensure appropriate confidentiality is always maintained in line with the policies and procedures of Sue Ryder, legal and ethical requirements
• To audit and monitor clinical system data and identify areas for continuous improvement
• Responsible for optimising staff rota, providing finance information, inputting monthly payroll information where appropriate
• To undertake appropriate supervision with line reports and to run triage meetings
• To support the Marketing and Communications team with awareness-raising activity, and liaising when required with the digital services team for service improvements and updates
• To promote a culture where staff are empowered to challenge inappropriate behaviour and unsafe practice using appropriate organisational processes via line manager or by using our internal whistle-blowing policy
• To demonstrate effective clinical leadership and establish a culture of continuous improvement and professional excellence
• To demonstrate a high level of understanding and monitor the quality of clinical governance guidelines and professional ethical standards through clinical audit
• Work with BSM on compliance with Sue Ryder Healthcare KPIs. Support the BSM in overseeing the governance of the service, ensuring all confidentiality and safeguarding processes are being adhered to.
• To ensure staff onboarding and outboarding is completed appropriately
• To report and resolve any issues relating to the service delivery for example IT or waiting list issues
• To undertake risk register reviews and add to risk mitigation actions
• Facilitating the safe and smooth running of the Service, the post holder is expected to maintain a safe working environment, maintain service user confidentiality, and occasionally taking on reasonable additional tasks

About you:
• Significant clinical experience and/or training in complex client issues and risk
• Significant, demonstrable knowledge and/or training in working with bereavement, loss and grief
• Significant experience in leading, managing and holding clinical responsibility for large counselling services and teams
• Experienced in providing and managing psychological counselling to service users and staff via online delivery
• High level of understanding of legal, ethical and data issues pertinent to providing an online counselling service
• Competent IT skills, with significant experience in using online technologies and digital communications
• Good understanding of running a mental health service (or service with mental health component) and managing therapists
• Outstanding people and communication skills - written, verbal, and interpersonal
• Strong numeracy and attention to detail
• Proven ability in a leadership role and experience of overall office management process and procedures
• Able to manage and escalate online risk and safeguarding issues
• Proven knowledge and experience of basic financial processes, invoicing, budgeting and reporting
• Ability to understand and interpret reporting requirements and analyse data
• Ability to work on own initiative and to deadlines

About Sue Ryder:

Company pension scheme
Continuation of NHS pension (T&Cs apply)
Corporate discount with hundreds of retailers and services
Staff discount on new goods online at shop.sueryder.org
Employee ---Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals

For more of our employee benefits please visit our website.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Sue Ryder supports people through the most difficult times of their lives. Whether that is a terminal illness, the loss of a loved one or a neurological condition – we are there when it matters. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.

We reserve the right to close this advert once we have a suitable number of applications. Please apply now if interested.