Administration Team Leader
Sue Ryder Berkshire West, Theale RG7 4AB
37.5 hours per week, Monday to Friday
£29,000 - £33,022.30 per annum pro rata, DOE


Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one-size-fits-all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

About us

More people than ever want to be cared for at home — surrounded by comfort, dignity, and the people they love.
And thanks to our new long-term partnership with NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB), Sue Ryder is proud to help more people achieve this choice.

About the job

As Team Leader Administration, you’ll oversee and support our busy Care Navigator team, ensuring the smooth running of the service. You’ll manage workloads, rotas, and processes, keeping everything on track while maintaining high standards of confidentiality and accuracy.
From supervising staff and mentoring colleagues to handling financial administration, data, and reports, you’ll play a key role in making sure patients, families, and healthcare professionals receive timely, efficient, and compassionate support.

About you

You’re an experienced administrator with a talent for organisation and a passion for supporting people. Confident in supervising and mentoring a team, you can balance workloads, manage rotas, and keep everything running smoothly.
With strong IT and financial admin skills, excellent communication, and a discreet, supportive approach, you lead by example. Flexible, detail-focused, and values-driven, you’re ready to guide the Care Navigator and admin team to deliver outstanding, inclusive support for patients, families, and colleagues.


Minimum Essential criteria:

NVQ Level 3 in Business Administration (or equivalent experience)
Educated to GCSE standard (or equivalent) in English and Maths
Proven experience in administration within a busy office, including financial processes (e.g., payroll, invoices, purchase orders, reports).
Experience supervising or mentoring staff, supporting decision-making, and contributing to team development.
Strong interpersonal and accessible communication skills, with an excellent telephone manner and ability to provide sensitive, inclusive customer service.
Highly organised and methodical, with strong attention to detail and proficiency in common IT applications (e.g., Microsoft Office, email, data systems).
Understanding of confidentiality requirements, a commitment to equity, and the ability to implement inclusive processes and support reasonable adjustments.
Ability to work independently, meet deadlines, adapt to changing needs, and demonstrate a commitment to learning new skills.



Desirable criteria:

Previous experience in a healthcare, charity, or social care setting.
Experience producing detailed financial reports and supporting audits or service evaluations.
Familiarity with HR, payroll, or patient/volunteer management systems.
Experience contributing to process improvements, quality assurance, or efficiency initiatives.
Demonstrated commitment to organisational values such as being supportive, connected, and impactful.





Benefits

Enhanced pay for unsociable hours (Occasional cover may be needed on weekends)
Company pension scheme
27 days holiday – rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Electric Vehicle Scheme
Healthcare Cash plan, to claim back costs of routine healthcare
Death in Service benefit
Staff discount of 10% on new goods online at shop.sueryder.org
Structured induction programme and learning and development opportunities.


For more of our employee benefits please visit our website:
www.sueryder.org/jobs/careers-in-palliative-care/benefits-of-working-for-sue-ryder/



Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. 

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org. 

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion


Join us in creating a culture where everyone feels respected, valued, and able to thrive.