Supporter Services Executive (Gifts & Compliance)
£28,000 - £30,500 per annum depending on experience
37.5 Monday to Friday
Hybrid role, 1-2 days in the office expected per week
Be there when it matters!
Do you have a background in supporter care with a passion to deliver excellent Supporter Experience? Have you developed procedures to ensure the compliant processing of income? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.
About the role:
The Supporter Services Executive (Gifts & Compliance) will be a key team member of a busy Supporter Experience, Data and Insight Team in London.
You will be responsible for:
• Leading on the day to day operational management of activities within the Gifts & Compliance Team.
• Processing and reconciling income for the Fundraising directorate at Sue Ryder.
• To help and guide other income processing activities carried out across Fundraising.
The successful candidate will also work closely with the Senior Executive (Gifts & Compliance) on the management of Fundraising compliance and best practice at Sue Ryder.
About you:
• Experience of working within a donation/income processing team
• Experience of carrying out income reconciliation processes
• Experience of designing and implementing basic processes and new ways of working.
• Experience of working on a CRM (Raiser’s Edge or RE NXT desirable)
• An understanding of policy and compliance within a fundraising context.
• A good understanding of GDPR
• A good knowledge of HMRC Gift Aid procedures and rules
• Experience of working to and reaching SLAs/KPIs to show good performance
• Understanding the importance of placing the supporter experience at the heart of everything we do
• Educated to A-level or equivalent work experience
• Evidence of continuing professional development in relevant area
About Us:
Sue Ryder supports people through the most difficult times of their lives. For over 65 years our doctors, nurses and carers have given people the compassion and expert care they need to help them live the best life they possibly can.
We want to provide more care for more people when it really matters. We see a future where our palliative and neurological care reaches more communities; where we can help more people begin to cope with bereavement; and where everyone can access the quality of care they deserve.
Benefits:
• Structured induction programme and learning and development opportunities to aid career progression.
• 27 days holiday - rising to 33 with length of service plus bank holidays.
• Option to buy and sell up to five days holiday.
• Corporate discount with hundreds of retailers and services.
• Online Wellbeing Centre.
• Company pension scheme.
There are lots of great reasons to join us at Sue Ryder and here are a few more:
https://www.sueryder.org/jobs/why-work-for-sue-ryder
We reserve the right to close this advert prior to the advertised closing date should we feel we have sufficient suitable applications.
