Supporter Services & Standards Assistant
£23,500 - £25,500 per annum
37.5 hours per week
Hybrid working from home and in the London Office
London, NW1 1BU
Be There when it matters.
Do you love speaking to people and finding ways to make them feel valued and appreciated? If so come and join our London team and contribute to the incredible work that we do across Sue Ryder.
This Supporter Services and Standards Assistant role will involve working as a key team member of a busy Supporter Experience, Data and Insight Team in London.
You will be:
• Processing and thanking donations to agreed Service Level Agreements
• Dealing with Supporters over the phone and via e-mail
• Providing outstanding Supporter Care and exceeding our Supporters expectations
• Learning fundamental database skills and processes
• Dealing directly with supporters and colleagues via a variety of channels.
The successful candidate will also be responsible for dealing with internal queries from fundraising staff, including staff regionally at our Sue Ryder Hospices, supporting them to deliver on their goals.
This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care, Data and Fundraising compliance.
Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters.
Benefits available:
* 27 days holiday rising to 33 plus bank holidays
* Option to buy and sell up to 5 days holiday
* Salary sacrifice car scheme
* Private pension matched at either 3% or 5%
* Auto enrolment pension scheme
* Refer a friend bonus scheme
* Free eye tests
* Carers leave policy Free 24 hour employee assistance line for advice on work and personal matters
* PeoplePerks discounts with hundreds of retailers and services that can amount to an average annual saving of £350
* Staff discount of 15% on new goods at shop.sueryder.org
* Travel ticket loan
* Childcare Vouchers
* Cycle to work scheme
* Development opportunities for all
* Free tea and coffee
Interview date: TBC (There will be an Excel Test at interview)
