Retail Customer Service Assistant
Hybrid/Northampton
25 hours per week over 5 days
£20.375.00pa pro rata plus competitive reward and benefit scheme
Are you a good communicator with excellent attention to detail and a passion for retail looking for your next move?
We have a fantastic opportunity to join the Retail Operations team, reporting to the Customer Service Team Leader you will be responsible for the day to day to customer liaison of the Online shop operation. Responsible for providing our ecommerce customers with excellent customer service, enabling Sue Ryder to provide more care for more people.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team, we have been shortlisted for Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Key Responsibilities
• Ensuring customer service enquiries/complaints are responded to appropriately and to agreed service levels
• Deputising in the absence of the Customer Service Team Leader
• Supporting other teams in Retail Operations when required
• Dealing directly with customers either by telephone or electronically
• Record keeping and feedback monitoring
About You
You will need excellent customer service skills preferably within an online/retail environment, with some knowledge of ecommerce. You will have the ability to communicate and engage confidently with customers and colleagues across Sue Ryder. The successful applicant will have excellent organisational skills, with great attention to detail and the flexibility to achieve deadlines.
Closing Date: 3rd August
Interview Date: 2nd, 9th or 15th August
*Competitive Benefits Package* – Flexible working, 27 days holiday rising to 33 plus bank holidays (pro-rata), buy holiday scheme, private pension, staff discount with thousands of retailers, enhanced maternity pay and lots more. Please visit our careers website for the full list.
If you want more than just a job. We want you. Join the team and be there when it matters.
Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters
