Care Navigator - Administrator
Care Navigator - Administrator
Sue Ryder Berkshire West, Theale RG7 4AB
Full and Part time hours available,
*Variable shifts Monday – Sunday, mostly 12pm-8pm, with some availability 9am-5pm & 8am-4pm*
£12.23 - £13.05 per hour, DOE (plus enhancements for weekends 30% and competitive benefits)
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one-size-fits-all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
About us
More people than ever want to be cared for at home — surrounded by comfort, dignity, and the people they love.
And thanks to our new long-term partnership with NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB), Sue Ryder is proud to help more people achieve this choice.
About the job
The Care Navigator is the first point of contact for patients, families and healthcare professionals contacting our services. The purpose of the role is to facilitate the people’s access to our services, directing them to the right person first time and ensuring that interactions are appropriately recorded. The Care Navigator plays a vital role in our compassionate, person-centred palliative care service.
About you
Our ideal candidates will be compassionate and organised communicators who thrive in a busy environment. With strong admin and IT skills, you can handle calls with empathy, keep accurate records, and manage competing priorities with ease. You’re discreet, inclusive, and flexible, working well both independently and as part of a team. Above all, you share our values – supportive, connected, and impactful – and are motivated to make a real difference to the people we care for.
Minimum Essential criteria:
· Educated to GCSE standard (or equivalent) in English and Maths
· Experience providing administrative support and using common IT applications (e.g., Microsoft Office, email, data entry).
· Clear, respectful, and empathetic communication in writing and over the phone, with strong customer service skills.
· Ability to prioritise workload, meet deadlines, and work both independently and collaboratively.
· Understanding of confidentiality, commitment to equity, and awareness of reasonable adjustments
Desirable criteria:
· Previous experience in a healthcare, social care, or patient-facing setting.
· Familiarity with NHS services, referral pathways, or local healthcare provision.
· Experience using patient record systems, databases, or call-handling software.
· Willingness to support audits, evaluation, and continuous improvement.
Benefits
· Enhanced pay for unsociable hours
· Company pension scheme
· 27 days holiday – rising to 33 with length of service plus bank holidays
· NHS annual leave honoured (terms and conditions apply)
· Enhanced maternity and paternity pay
· Enhanced sick pay
· Healthcare Cash plan, to claim back costs of routine healthcare
· Death in Service benefit
· Staff discount of 10% on new goods online at shop.sueryder.org
· Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website:
www.sueryder.org/jobs/careers-in-palliative-care/benefits-of-working-for-sue-ryder/
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive.