Senior Adminstrator
Senior Administrator
Sue Ryder Leckhampton Court Hospice
Church Rd, Leckhampton, Cheltenham GL53 0QJ
18 hours per week, Monday to Friday
£24678.63 per annum pro rata
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one-size-fits-all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
About us
Sue Ryder Leckhampton Court Hospice in Cheltenham is Gloucestershire’s only inpatient unit for specialist palliative care.
We support people aged 18 and over who are living with life-limiting conditions such as cancer, heart failure and lung disease by combining specialist medical care for managing pain and other symptoms with other emotional, practical and spiritual support.
We are able to provide care on our inpatient unit, virtually and in person though our community hub and in people’s home though our Hospice at Home service.
About the job
As a Senior Administrator, the post holder will be responsible for providing comprehensive administrative support to the Healthcare Operations team. This includes overseeing payroll-related duties to ensure accuracy, timeliness, and strict confidentiality.
The role will also involve managing financial administration, Invoicing, data, and reporting processes, playing a key part in ensuring that patients, families, and healthcare professionals receive timely, efficient, and compassionate support.
About you
You’re an experienced administrator with a natural talent for organisation and a genuine passion for supporting people. You’re confident managing time-sensitive workloads, coordinating rotas, and keeping operations running seamlessly.
With strong IT and financial administration skills, excellent communication, and a discreet, supportive approach, you lead by example and contribute to a positive, efficient team environment.
Minimum Essential criteria:
Level 2 equivalent Maths and English
Educated to GCSE standard (or equivalent) in English and Maths
Proven experience in administration within a busy office, including financial processes (e.g., payroll, invoices, purchase orders, reports).
Strong interpersonal and accessible communication skills, with an excellent telephone manner and ability to provide sensitive, inclusive customer service.
Highly organised and methodical, with strong attention to detail and proficiency in common IT applications (e.g., Microsoft Office, email, data systems).
Understanding of confidentiality requirements, a commitment to equity, and the ability to implement inclusive processes and support reasonable adjustments.
Ability to work independently, meet deadlines, adapt to changing needs, and demonstrate a commitment to learning new skills.
Desirable criteria:
Previous experience in a healthcare, charity, or social care setting.
Experience producing detailed financial reports and supporting audits or service evaluations.
Familiarity with HR, payroll, or patient/volunteer management systems.
Experience contributing to process improvements, quality assurance, or efficiency initiatives.
Demonstrated commitment to organisational values such as being supportive, connected, and impactful.
Benefits
Company pension scheme
27 days holiday – rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Electric Vehicle Scheme
Healthcare Cash plan, to claim back costs of routine healthcare
Death in Service benefit
Staff discount of 10% on new goods online at shop.sueryder.org
Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website:
www.sueryder.org/jobs/careers-in-palliative-care/benefits-of-working-for-sue-ryder/
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive.