Retail Support Officer

Retail Support Officer
£24,570 per annum plus competitive reward and benefit scheme
Hybrid/Northampton – with occasional travel to meetings
Full time with weekends on rota (approx. 1 in 6)

Sue Ryder supports people at the most difficult times of their lives

Sue Ryder has an exciting opportunity work as part of a new retail support team that will drive the future of one of the largest and most recognisable UK healthcare charity retailers. With just under 400 shops, every item sold generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

The Role
Reporting to the Retail Senior Support Officer, working as part of the Retail Support team, you will provide administration support, in areas such as property maintenance, IT, People related administration, and also excellent customer service to Retail Sales Managers and shop teams in a specific Retail Region, enabling our regional and shop teams to focus on generating income.

Key Responsibilities:
• Provide support for a specific region and territories to reflect operational needs
• Support with payroll system administration tasks
• Support with providing People support such as absence administration or induction tracking
• Work with our support teams, to support resolution of issues for our shop teams
• Highlight to Retail Senior Support Officer where action is required to ensure that activities are compliant with legislation

You will have
• Administration experience in a similar environment
• Good numeracy skills with the ability to enter data accurately
• Some knowledge of People Management/Payroll systems with the flexibility and a willingness to learn
• Good Customer Service skills & experience
• Self-motivated with the ability to work autonomously and as part of a team

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 31st July
Interview date: 13th August (Teams)

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting

Please follow the link below for more information on our commitment to diversity and inclusion –
https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.