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Digital Services Manager (Online Community) - London/Homebased

Job Sector:
Marketing & Communications
Up to £33,000 plus competitive benefits package
Employment Type:
Fixed Term Contract
Hours of Work:
Full Time
Ref No:

Digital Services Manager (Online Community) (maternity cover – 12 months FTC)

Up to £33,000 plus competitive benefits package

Do you have solid experience of running or working on an online community? If so, join us in this exciting role, overseeing the management and strategic development of our Online Bereavement Community at

Our busy online community provides a safe but vibrant place for those who have been bereaved to share their story, find support and support others. Running since 2015, the community now receives over 10,000 visitors and around 3,000 posts per month. You’ll also be responsible for maintaining and developing bereavement-related information content for our main website,

Responsibilities include:
- Day-to-day management of the Online Bereavement Community at
- Developing and grow the community in line with organisational priorities, leading on key projects and digital marketing campaigns.
- Liaising with external agencies where appropriate to deliver technical development, digital marketing and other projects as needed.
- Collate and send regular email newsletter to community members to encourage use of the community.
- Managing our suite of online information and resources around bereavement on our main website.
- Overseeing our group of online community volunteers

About you
It’s an exciting time to join Sue Ryder. To hit the ground running you will have previous experience of managing a successful online community, growing users and maximising engagement. Our Online Bereavement Community is run on Discourse, so experience of using this platform would be an advantage.

*Competitive Benefits Package* – Flexible working, 25 days holiday rising to 30 plus bank holidays, buy and sell holiday scheme, private pension, staff discount with thousands of retailers, enhanced maternity pay, 15% off New Goods and lots more. Please visit our careers website for the full list.

Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.
Closing date: 28th September 2020
Interviews will be held online on 12th/13th October 2020