Healthcare Experience Manager

Healthcare Experience Manager
Homebased with national travel required
22.5 hours
£40,000 per annum pro rata

Be the Voice for Those We Care For. Drive Change. Inspire Connection.

Are you a compassionate healthcare professional with a passion for elevating patient experiences?

Do you believe in the power of listening, learning, co-production, and continuous improvement?

If so, Sue Ryder invites you to make a meaningful impact as our new Healthcare Experience Manager.

In this influential role, you’ll champion service user involvement across our care services—leading initiatives that empower patients and families to shape the care they receive. You’ll translate feedback and data into action, lead quality improvement programmes, and embed a culture of collaboration and elevate the service users’ voice throughout our organisation.

What you’ll do:

Act as an expert advisor on service user experience and clinical co-production.
Lead quality improvement initiatives driven by patient feedback and experience data.
Empower teams across Sue Ryder to engage in meaningful patient participation.
Communicate insights and drive organisation-wide changes that matter.
Support frontline teams in resolving complaints and enhancing care delivery.
Work with our education team to deliver impactful complaints training to our local teams

What you’ll bring:

Registered Nurse or Allied Health Professional with post-registration qualification.
Experience in delivering impactful quality improvement projects.
Deep understanding of healthcare engagement, co-production, and data analysis.
Strong communication skills and a collaborative spirit.
A passion for person-centred care and lived-experience-led service design.
Experience of delivering training and education to teams

Benefits

• Company pension scheme
• Continuation of NHS pension (T&Cs apply)
• 27 days holiday - rising to 33 with length of service plus bank holidays
• NHS annual leave honoured (T&Cs apply)
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Why Sue Ryder?

At Sue Ryder, we believe that everyone should have access to compassionate care when it matters most. You’ll be joining a values-led organisation that is Supportive, Connected, and Impactful—one that celebrates difference, nurtures talent, and encourages innovation.

This is more than just a role. It’s your opportunity to shape the future of healthcare experience and to make a lasting difference in people’s lives.